About
Highly accomplished Administrative & Operations Professional with a robust background in optimizing workflows, enhancing operational efficiency, and delivering exceptional customer service across diverse sectors. Proven expertise in leveraging technology to streamline processes, manage budgets up to $100K, and lead system upgrades that boost productivity by up to 30%. Eager to apply comprehensive skills in office management, financial reporting, and IT operations to drive organizational success in a dynamic administrative assistant role.
Work
Z4 Properties Ohio LLC
|Office Manager
East Cleveland, Ohio, US
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Summary
Managed comprehensive office operations and property management for a diverse residential portfolio, ensuring high tenant satisfaction and efficient financial oversight.
Highlights
Managed a diverse residential property portfolio, overseeing leasing, maintenance, and tenant relations to ensure optimal operational efficiency and tenant satisfaction.
Prepared and analyzed financial reports, budgets, and forecasts, providing critical data for strategic decision-making processes.
Coordinated and oversaw all property maintenance and repair schedules with vendors and contractors, ensuring timely completion and adherence to quality standards.
Maintained accurate records of leasing activity, rent payments, and maintenance expenses using property management software, streamlining financial reporting and efficient budget management.
Penrhyn Surgery
|Administrator
walthamstow, London, United Kingdom
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Summary
Administered healthcare operations, optimizing patient workflows and IT systems to enhance efficiency and ensure regulatory compliance.
Highlights
Optimized patient and IT workflows within a fast-paced healthcare environment, successfully reducing referral processing time by 25%.
Led significant system upgrades and implemented automation, improving overall operational efficiency by 30% across administrative functions.
Managed over 1,000 patient documents monthly through a digital document management system, ensuring data integrity and accessibility.
Trained and supervised healthcare staff on essential IT tools, ensuring 100% compliance with stringent regulatory standards.
Starbucks
|Barista
London, London, United Kingdom
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Summary
Delivered exceptional customer service, driving sales growth through proactive engagement and personalized product recommendations.
Highlights
Increased sales by 15% through effective upselling techniques, actively identifying customer needs and recommending suitable products.
Radisson Blu
|SIA Door Supervisor
London, London, United Kingdom
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Summary
Maintained a secure environment for large-scale events, ensuring safety for over 1,000 guests and achieving high satisfaction.
Highlights
Ensured the safety and security of events hosting over 1,000 guests, successfully achieving zero incidents and high guest satisfaction.
McDonald's
|Crew Member
London, London, United Kingdom
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Summary
Maintained high standards of service and hygiene, contributing to a top health inspection score and positive customer experience.
Highlights
Achieved an outstanding 98% health inspection score by consistently adhering to stringent safety and hygiene standards.
Dhaka, Dhaka, Bangladesh
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Summary
Supervised IT operations, managing infrastructure, budget, and new center launches to ensure seamless service delivery and enhanced security.
Highlights
Reduced critical IT downtime by 40% through strategic system performance optimization and implementation of enhanced security protocols.
Managed a significant $100,000+ IT budget, achieving optimal resource allocation and negotiating favorable vendor contracts.
Spearheaded the successful launch of 6 new visa centers, ensuring complete IT infrastructure setup and operational readiness within a 30-day timeframe for each.
Languages
English
Fluent
Bangla
Native
Skills
Office & Administrative Management
Office Management, Administrative Support, Workflow Optimization, Process Improvement, Records Management, Property Management, Tenant Relations, Leasing, Maintenance Coordination.
Operations & IT Management
IT Operations, System Upgrades, Network Management (CCNA), Security Protocols, Digital Document Management, Process Automation, Technical Support.
Financial Management
Financial Reporting, Budget Management, Cost Control, Vendor Negotiations, Forecasting, Expense Tracking.
Leadership & Development
Team Leadership, Staff Training, Supervision, Cross-functional Collaboration.
Customer Service & Sales
Customer Service, Client Relations, Upselling, Problem Resolution, Customer Satisfaction.
Data Analysis
Data Analytics, Business Intelligence, Data Interpretation, Performance Metrics.